My blindness to the difference between creating at the keyboard and formatting a document came from all the business writing I was doing. In 1997, I’d made a career change from server administration to software development. I’d begun coding, first on Lotus Notes platforms, and then on Java. By the turn of the century I’d switched jobs and was lead developer at a Fortune 500 company. One of my first assignments was writing an RFP, or Request for Proposal.